TaskForMe Ltd – www.taskforme.co Effective Date: 03 August 2026
1. Introduction
This Training Manual provides Service Providers (“Providers”, “you”, “your”) with the knowledge, behavioural standards, operational procedures, and compliance expectations required to deliver high‑quality services on the TaskForMe Platform (“Platform”). It complements the Service Provider Code of Conduct, User Agreement, and Terms & Conditions.
2. Purpose of This Manual
This manual ensures Providers:
- Understand TaskForMe’s operational standards
- Deliver safe, lawful, and high‑quality services
- Communicate effectively with Clients
- Maintain professionalism and reliability
- Comply with EU and Cyprus legal requirements
3. Professional Standards and Expectations
3.1 Behaviour and Conduct
Providers must:
- Demonstrate professionalism at all times
- Treat Clients respectfully
- Avoid harassment, discrimination, or abusive behaviour
- Maintain integrity and honesty
3.2 Appearance and Presentation
Providers should:
- Present themselves cleanly and professionally
- Use appropriate tools and equipment
- Maintain a professional profile on the Platform
3.3 Reliability
Providers must:
- Arrive on time
- Honour commitments
- Avoid unnecessary cancellations
- Communicate promptly if delays occur
4. Communication Training
4.1 Pre‑Task Communication
Providers must:
- Respond to Client messages promptly
- Ask clarifying questions
- Confirm Task details before attending
- Provide realistic timeframes
4.2 On‑Site Communication
Providers should:
- Greet Clients professionally
- Explain the planned approach
- Seek approval before making changes
- Maintain polite and clear dialogue
4.3 Post‑Task Communication
Providers must:
- Notify Clients when the Task is complete
- Provide photos or evidence if requested
- Mark the Task as completed on the Platform
5. Task Execution Training
5.1 Preparation
Before attending a Task:
- Review the Task description thoroughly
- Prepare necessary tools and equipment
- Assess safety considerations
- Plan your route and timing
5.2 On‑Site Procedure
Providers must:
- Follow Client instructions accurately
- Work diligently and safely
- Respect Client property
- Maintain a clean working environment
5.3 Completion Standards
A Task is considered complete when:
- All agreed work is finished
- The area is left clean and orderly
- The Client confirms satisfaction
- The Task is marked complete on the Platform
6. Safety and Risk Management Training
6.1 Risk Assessment
Providers must:
- Evaluate risks before starting
- Identify hazards (tools, environment, materials)
- Decline unsafe or illegal Tasks
6.2 Safety Equipment
Providers should:
- Use appropriate protective equipment
- Follow safety protocols
- Maintain tools in good condition
6.3 Incident Response
If an incident occurs:
- Stop work immediately
- Inform the Client
- Contact TaskForMe support
- Document the incident
7. Legal and Compliance Training
7.1 Licensing Requirements
Providers must:
- Hold required licences for regulated services
- Upload documentation when requested
- Comply with Cyprus and EU regulations
7.2 GDPR and Data Protection
Providers must:
- Protect Client personal data
- Not store data longer than necessary
- Not disclose Client information
- Follow the Privacy Policy
7.3 Tax Obligations
Providers are responsible for:
- Income tax
- Social insurance contributions
- VAT registration (if applicable)
TaskForMe does not provide tax advice.
8. Payment Training
8.1 Payment Methods
Providers must:
- Accept payments only through approved methods
- Not request cash or off‑platform payments
8.2 Understanding Fees
TaskForMe may apply:
- Commission fees
- Processing fees
- Service fees
Fees are displayed before Task acceptance.
8.3 Fraud Prevention
Providers must:
- Avoid suspicious payment requests
- Report fraudulent activity immediately
9. Ratings and Performance Management
9.1 How Ratings Work
Clients rate Providers based on:
- Professionalism
- Communication
- Quality of work
- Reliability
9.2 Improving Ratings
Providers should:
- Communicate clearly
- Deliver high‑quality work
- Avoid cancellations
- Resolve issues professionally
9.3 Handling Negative Feedback
Providers must:
- Respond calmly and professionally
- Avoid retaliation
- Learn from feedback
- Contact support if feedback is abusive
10. Equipment and Tools Training
10.1 Tool Requirements
Providers must:
- Use appropriate tools for each Task
- Maintain tools in good working condition
- Bring all necessary equipment
10.2 Tool Safety
Providers should:
- Use tools according to manufacturer guidelines
- Avoid using damaged equipment
- Store tools safely during Tasks
11. Service Quality Training
11.1 Standards of Work
Providers must:
- Deliver work that meets professional standards
- Follow Client instructions precisely
- Ensure the final result is clean and presentable
11.2 Problem‑Solving
Providers should:
- Identify issues early
- Offer reasonable solutions
- Communicate limitations honestly
12. Conflict Resolution Training
12.1 Managing Disagreements
Providers must:
- Remain calm and professional
- Listen to Client concerns
- Offer practical solutions
12.2 Escalation
If a dispute cannot be resolved:
- Contact TaskForMe support
- Provide clear documentation
- Avoid confrontation
13. Account Suspension and Termination Training
Providers may be suspended or terminated for:
- Breach of policies
- Fraud or misrepresentation
- Safety violations
- Poor performance
- Data protection breaches
Providers must understand that termination does not relieve outstanding obligations.
14. Continuous Improvement
Providers are encouraged to:
- Update skills
- Expand service categories
- Improve communication
- Maintain professional standards
TaskForMe may provide training materials periodically.
15. Contact Information
TaskForMe Ltd Email: info@taskforme.co Website: www.taskforme.co